1. Clock in/out with Mobile App
Mobile App Rules:
You must be inside the clients home or by the front door when clocking in. Clocking in/out while in the parking lot or driveway may be out of range.
When clocking in or out, ensure you are IN RANGE before clicking the CONFIRM button. An out of range clock in/out will not be acc...
2. Clock in/out with Telephony System
When the mobile app malfunctions or if the aide doesn’t have access to the mobile app, another form of clocking in which has a 99% success rate is the telephony system.
Using any phone belonging to the patient (not a patient's family member) dial 866-471-0290
"welcome to HHAeXchange. Press 1 t...
Clock in Excuses
CLOCKING IN AND CLOCKING OUT IS MANDATORY!
The should be no excuses of why a clock in or out wasn't received. Below is a few common excuses and how it can be avoided.
Excuse: "I forgot to clock in/out"
Avoidable: Keeping in mind that if you don't clock in you will not get paid, this must be a h...
Electronic Visit Verification (EVV) Policy
The 21st Century CURES Act requires Electronic Visit Verification (EVV) systems for Medicaid-funded personal care services (PCS) and home health care services. CareSphere requires ALL Home Health Aides, Personal Care Aides and Licensed Practical Nurses to utilize EVV to confirm the patient was se...
EVV Frequently Asked Questions
What happens if i forget to clock in?
If you fail to clock in, clock in as soon as you remember. You will be paid from the time you clocked in. To avoid this, set an alarm on you phone
What happens if I forget to clock out?
EVV must be received. if you forget to clock out you we will follow ou...
EVV Monthly Incentive program
EVV is mandatory and not an option. But for those that follow the rules, we have an incentive program to thank them.
Caregivers which have 100% EVV compliance per calendar will receive a bonus at the end of the month!
You must have worked a minimum of 15 shifts for that specific mo...
This procedure applies to Licensed Practical Nurses (LPN) Only!
In addition to using EVV, all LPNs are required to submit a Progress note when finishing the shift.
NO LPN SHIFT IS CONSIDERED COMPLETE WITHOUT A PROGRESS NOTE.
How to submit a progress note:
Progress notes must be submitted befor...
For any visit in which EVV is not received, you must submit a timesheet.
Note: you can never decide to do a timesheet instead of EVV. EVV is required. If a timesheet is received instead, it will be subject to discipline, up to and including termination. You can read our discipline process here.