When the mobile app malfunctions or if the aide doesn’t have access to the mobile app, another form of clocking in which has a 99% success rate is the telephony system.
- Using any phone belonging to the patient (not a patient's family member) dial 866-471-0290
- "welcome to HHAeXchange. Press 1 to call in , press 2 to call out"
- If you are calling in, press 1.
- If you are calling out, press 2.
- "Enter your assignment ID " > enter your assignment ID number
- This number is found on the bottom of your ID badge.
- The system will repeat the assignment id, press to confirm or re-enter your clock in. once confirmed your call in is complete.
*For clock out, there will be an additional step . The system will prompt you to enter the plan of care duties. Enter the duty numbers found on the plan of care
- Below is a list of all possible duty Id's. If you don’t have the plan of care handy, call the coordinator to text you a picture of it
| 101 Hair Care – Shampoo | 102 Hair Care-Comb | 105 Bath-Tub |
| 106 Bath-Bed | 107 Bath-Shower | 110 Grooming-Nails |
| 111 Grooming-Shave | 115 Toileting-Toilet | 116 Toileting-Diaper |
| 117 Toileting-Commode | 118 Toileting-Bedpan/Urinal | 119 Catheter Care |
| 120 Record Output (Urine/BM) | 121 Empty foley bag | 122 Dressing |
| 123 Ostomy care | 125 Transfer | 130 Wound Care |
| 131 Lotion/Ointment | 132 Skin Care | 133 Foot Care |
| 134 Mouth Care/Denture Care | 150 Transportation | 151 Shopping/Errands |
| 152 Accompany Patient to medical appointment | 153 Managing Finances | 154 Laundry |
| 155 Medication Reminders | 156 Make bed, Change bed linen | 157 Light Housekeeping |
| 158 Reading/Writing | 159 Clean Patient Care Equipment | 160 Kitchen/Dishes |
| 200 Prepare-Breakfast | 201 Prepare-Lunch | 202 Prepare-Dinner |
| 203 Prepare-Snack | 204 G-Tube Feeding | 205 Record intake – Food |
| 206 Record intake – Fluid | 229 Assist with walking | 231 Assist with home exercise program |
| 232 Range of Motion Exercises | 233 Turning and positioning | 235 Take Temperature |
| 236 Take Pulse | 237 Take Blood Pressure | 238 Weigh Patient |
| 300 Walk Dog | 301 Clean Cat Litterbox | 303 Feed Cat or Dog |
Once all completed duties were entered, enter 000. this will confirm the call.