☹️ Argument and Conflicts

Safety Priority:

• The agency prioritizes your safety and will not require you to remain in a home if there are reasonable concerns about your safety. Your well-being is paramount.

Dealing with Threatening Situations:

• In the event of feeling threatened or encountering argumentative behavior from a client, family member, or visitor, refrain from engaging in arguments or disputes.
• Stay professional and immediately seek a safe space, such as using the client's phone or stepping outside, to contact the Client Service Coordinator.
• Describe the situation calmly to the Coordinator, detailing the incident or the ongoing conflict. Follow the Coordinator's guidance on necessary actions to be taken.
• After the shift, submit a written report explaining the incident. Your prompt report, including your signature and details, is vital for an accurate record and should be submitted within 24 hours.

Zero Tolerance Policy:

• CareSphere employees are strictly prohibited from threatening, arguing, or engaging in any form of violence, harassment, or abuse toward a client or their family members.

Conflict Resolution Training:

• Employees will receive training on conflict resolution techniques to effectively handle challenging situations while maintaining professionalism and safety.

Support and Resources:

• CareSphere provides resources and support for employees who encounter challenging situations, including access to counseling or support services if needed.

These rules aim to ensure the safety and well-being of both the employees and the clients while maintaining professionalism and providing appropriate steps to handle conflicts in a home care environment.