📱 EVV Option 1: Mobile App

Caregivers are responsible for downloading and installing the application on their personal mobile device. After registering, Caregivers must provide credentials and ID numbers to the Agency for further setup and linking to the HHAX platform.

1. Download the app

Download on Google Play	Download on App Store

2. App Setup

3. App Overview

Te HHAeXchange Mobile App allows you to keep track of your schedules, clock in and out for the visit and can pick up cases broadcasted by the office. Lets take a look at how the app works by reviewing the tabs on the main menu:

Today's Schedule:

This tab allows you to view all shifts scheduled for today. Before pressing on 'Today'sSchedule' tab, you will notice a little blue circle.This tells you the total of shifts scheduled for today.

	Clock in/out Once in the tab, select the shift you wish to see to bring you to the patient's visit detail page. This page has multiple tabls. you can go to the next tab by dragging the menu tabs from right to left. The first thing on the visit detail page you will see is the clock in and out button. You can easily clock in and out directly from this screen. You will also be able to see the plan of care tasks which you are to do at the patients home.
	Directions Thru this tab it will allow you to get directions to your patients house so u don’t need to open a separate app on your phone. You can get directions by simply tapping on the blue address link and this will take you to your MAPS application.
	Patient Info On this tab, you can see all phone numbers and addresses associated with the patient. Sometimes there may be more than 1 address because 1 is the patients home address and one is an address of a family member the patient may be at. The next section shows all emergency contacts. If you must contact someone in case of emergency you can find all emergency contact info here.
	Care Plan On this tab you can view the full careplan. More info about the CarePlan can be found here.
	Notes This tab allows you to easily report what happened during the scheduled shift. To send us a note, click on the plus icon on the top right corner. You have the option to send us a text note, voice note or even attach a picture if there is something you want us to see. Examples of notes to send us from here, as we spoke before, if the patient is refusing a shower, you can just send us a message right from here We also encourage you to send us a message at the end of the day thru these notes detailing exactly what happened that day. For example " I arrived at 10 oclock. I gave her a bed bath, I fed her breakfast. At 11am I did an errand to the supermarket and returned at 12 oclock." Though its not mandatory it’s a very good practice. The more you document the more we know in the office of what's going on and the more clarity there is between all of us.

Unscheduled Visits:

The unscheduled visit tab gives you have the ability to clock in and out for a patient you are not scheduled for. Normally you should not be servicing a patient you are not scheduled for . If a visit doesn’t show up on your 'todays schedule' tab, you must call the coordinator first so we give you authorization for the visit. Only then can the patient be services. The only time this tab will be used is if you don’t have a preset schedule for a patient.

When clicking unscheduled visit, a list of all patients I have visited in the past will show up. . Simply click on the patients name you wish to clock in for and you will have the ability to clock in . If the patient you are seeing does not who up on the list of patients, click on "patient not in list". You will then have the ability to clock in or out.

Visits:

The visits tab offers a way to review upcoming and past patient visits. When clicking on the visits tab it will show you all visits from the past 7 days and visits 7 days ahead.

Your app is linked with our system. So if you see here that you are scheduled to go to a visit and you know you called off, or vise versa, you are not seeing a patient which you know you are scheduled for, call your coordinator immediately so we can adjust your schedule.

Patients:

This tab shows a list of all the patients you visited in the past in case ou ever need to have that information. Clicking on the patient name will allow you to see the patient contact information and all the visit done for the patient in the past.

Messages:

The messages tab allows you to review and respond to any messages sent from the agency. One of the messages you will be getting is a daily covid 19 screening. Due to the raging pandemic all home health aides are expected to self screen themselves before going out to work. A day you are scheduled to work, you will receive a message from HHAexchange by 7:30am with a link to the covid 19 survey, click the link to answer a 1 questions survey acknowledging that you don’t have
On this tab all avaialble shifts are broadcasted. See detailed information here.

Compliance:

This tab will alert you if any of your paperwork is out of compliance. If you have paperwork out of compliance, please contact your HR Specialist immediately.

4. Clocking in/out

Welcome to the world of mobile clock-in and clock-out using the HHAeXchange Mobile App. To ensure smooth and accurate clocking, please adhere to the following guidelines:

Clock-In:

1. Log into the HHAeXchange mobile app using your credentials.
2. On the home screen, select today's schedule (the number circled indicates the number of cases scheduled for that day).
3. Choose the appropriate visit you wish to clock in for.
4. Tap 'clock in' and then select 'GPS.'
5. The app will determine your location and display a message indicating if you are IN RANGE or OUT OF RANGE.

   In Range 6. Tap Confirm, and the app will confirm your successful clock-in. 7. After clocking in, return to the previous screen and ensure your clock-in is shown in green. If it appears in red, please call us immediately to resolve the issue

   Out of Range 6. DO NOT tap the Confirm button. Instead, click the Back button (top left corner), move closer to the patient's home, and then try clocking in again.

Clocking Out:

7/8. When clocking out, follow the same steps (1-6) as for clocking in. You will be prompted to check off the plan of care tasks completed before submitting the clock out.

GPS Location Validation:
📍The app uses GPS to confirm that your clock-in and clock-out locations match the patient's address on file. We recommend clocking in while standing by the patient's door rather than in the parking areas, as this ensures accurate location tracking.
⚠️ If you attempt to clock in anywhere other than the patient's address on file, the app will notify you that you are out of range. Always make sure you are IN RANGE before clicking the CONFIRM button while clocking in or out. An out-of-range clock in/out will not be accepted.
🌐 If you believe you are in range, but the app shows an out-of-range message, take a screenshot of your current location and contact our HR Team immediately to resolve the issue.
⏰ Do not begin your shift until the clock-in issue is successfully resolved.

App or Internet Access Issues:
📲 If your mobile app is not functioning, you are unable to log in, or you lack internet access, you MUST use the telephony system for clocking in/out. Not having access to the app is not an excuse for not clocking in.